T5 Series Warranty, Shipping & Return Policy

Last Updated: September 8, 2026

Applies to: YESOUL T5 Plus, T5 Max, and T5 Ultra Treadmills

Overview

This page provides important pre-sale and after-sales information for YESOUL T5 Series treadmills, including delivery, warranty coverage, service procedures, the 30-Day Home Trial, and return conditions.

This policy applies only to eligible T5 Series products purchased through an authorised YESOUL UK sales channel and delivered within the United Kingdom, subject to regional delivery availability and any applicable delivery surcharges.

The YESOUL 30-Day Home Trial and Limited Warranty are additional contractual benefits provided by YESOUL. Nothing in this policy excludes, restricts, or replaces any statutory rights you may have under applicable UK consumer law.

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1. Shipping Policy

Standard Delivery

Standard Delivery is provided to an accessible ground-level delivery point. It does not include room-of-choice delivery, upstairs delivery, assembly, installation, or packaging removal.

The treadmill will not be carried over stairs, steps, or access points that require an upstairs or specialist delivery service. Due to the size and weight of T5 Series treadmills, please make suitable arrangements to move the product from the delivery point into your home.

Additional delivery charges may apply to certain remote or restricted delivery areas. Any applicable surcharge will be shown at checkout or confirmed before dispatch where necessary.

Shipping Tracking

Tracking information will be provided after your order has been dispatched. If you need assistance with your order or delivery, please contact YESOUL Support.

Damaged Delivery

If your treadmill arrives damaged, please contact YESOUL Support as soon as possible and, where practicable, within 2 days of delivery. Please provide photos or videos showing the damage and the condition of the packaging.

Reporting delivery damage within 2 days helps us investigate and resolve the issue promptly. This reporting request does not affect any statutory rights you may have in relation to faulty, damaged, or incorrectly supplied goods.

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2. 30-Day Home Trial

YESOUL provides an additional 30-Day Home Trial for eligible T5 Series purchases. The 30-day period begins on the delivery date.

Who Is Eligible

• Return requests under the YESOUL 30-Day Home Trial must be submitted within 30 days after delivery.
• For a change-of-mind return made under the voluntary Home Trial, the product must be returned in its original packaging, including the original box and internal packaging materials.
• The product must remain in new condition with no damage, missing parts, or missing accessories, except to the extent that applicable law provides otherwise.
• Only residential use is eligible for the 30-Day Home Trial.
• Promotional gifts supplied with the purchase must be returned together with the product for a full refund under the voluntary Home Trial.

Refund Details

• Refunds under the voluntary Home Trial are processed after the returned product has been received and inspected.
• For an eligible change-of-mind return under the voluntary Home Trial, a £220 return shipping charge will be deducted from the refund where permitted by applicable law.
• Where statutory cancellation rights apply, responsibility for return costs will be handled in accordance with applicable UK law and the information provided to you before purchase.
• Additional or premium delivery charges are non-refundable under the voluntary Home Trial except where a refund is required by applicable law.
• Any standard delivery charge that must be refunded under applicable UK consumer law will be refunded accordingly.

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3. Limited Warranty Overview

This Limited Warranty is a voluntary manufacturer's warranty provided by YESOUL. It gives you rights in addition to, and does not replace or limit, your statutory rights under applicable UK consumer law, including rights relating to goods that are faulty, not as described, or not of satisfactory quality.

If your T5 Series treadmill is found to be defective, you may make a claim under this Limited Warranty or, where applicable, exercise your statutory consumer rights against the seller.

What Does This Limited Warranty Cover?

This Limited Warranty applies only to YESOUL T5 Plus, T5 Max, and T5 Ultra treadmills purchased through authorised YESOUL sales channels. Products purchased through unauthorised resellers or secondhand sellers are not covered by this voluntary manufacturer's warranty.

This limitation does not affect any statutory rights you may have against the business or individual that sold the product to you.

Warranty Period

• The Warranty Period begins on the original purchase date shown on the proof of purchase.
• Warranty claims under this voluntary Limited Warranty must be submitted within the applicable Warranty Period.
• Repaired or replaced components are covered for the remaining warranty period or thirty (30) days, whichever is longer.

Conditions of the Limited Warranty

• Applies only to the original purchaser or original gift recipient.
• Non-transferable.
• Residential indoor use only.
• YESOUL diagnosis and approval are required before repair under this voluntary Limited Warranty.
• Proof of purchase and serial number are required.

What Voids This Warranty / What Is Not Covered

• Commercial use, display/demo use, or outdoor use.
• No valid proof of purchase.
• Unauthorised repair, modification, or disassembly.
• Damage caused by misuse, improper moving, transport, or maintenance.
• Damage caused by accident, natural disaster, or circumstances beyond reasonable control.
• Cosmetic damage that does not affect product performance.

These exclusions apply to the voluntary YESOUL Limited Warranty and do not exclude or restrict statutory rights that cannot legally be excluded or restricted.

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4. Warranty Service Process

Warranty claims follow the service process below.

Depending on the diagnosis, YESOUL may provide warranty service through one of the following methods:

Warranty Service Costs

• Covered quality defect: YESOUL covers approved replacement parts and associated shipping costs under this Limited Warranty.
• Non-covered damage: The customer is responsible for applicable parts, shipping, or service costs where the issue is not covered by this Limited Warranty.

Where statutory consumer rights apply, repair, replacement, refund, or other remedies will be handled in accordance with applicable UK law.

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5. Return Policy

Cancel Order

To cancel an order or request a return, please contact YESOUL Support through the YESOUL Help Center or Live Chat and provide your order number.

How the 30-Day Window Works

For eligible T5 Series purchases, the YESOUL 30-Day Home Trial starts on the delivery date and provides a maximum Home Trial return request window of 30 days from delivery.

Any statutory cancellation period that applies during that time runs concurrently with the YESOUL 30-Day Home Trial. It is not added before or after the 30-day period. In other words, the YESOUL Home Trial does not create a 14-day plus 30-day return window.

Statutory rights relating to faulty, damaged, misdescribed, or otherwise non-conforming goods remain separate and are not limited by the 30-Day Home Trial.

Before Delivery

If an order is already in transit and an interception or return-to-sender service is requested, a £330 interception and return shipping charge may apply where permitted by law and where the return transport cost is the customer's responsibility.

This charge does not apply where YESOUL is legally responsible for the return or where charging the customer would conflict with applicable statutory rights.

Refused Delivery

If delivery is refused without a verified product, delivery, or quality issue for which YESOUL is responsible, a £440 return shipping charge may apply where permitted by law.

No such charge will apply where YESOUL is legally responsible for the return costs or where applicable consumer law requires otherwise.

After Delivery Within 30 Days

For a change-of-mind return made under the voluntary YESOUL 30-Day Home Trial:

• The return request must be submitted within 30 days after delivery.
• Original packaging is required for returns made under the voluntary Home Trial, except where applicable law provides otherwise.
• The product must meet the eligibility requirements set out in Section 2.
• A £220 return shipping charge applies to eligible change-of-mind returns under the voluntary Home Trial where permitted by applicable law.

Where a return falls within statutory cancellation rights, responsibility for return costs and any refund of the original standard delivery charge will be handled in accordance with applicable UK law and the information provided before purchase.

Quality Issue Return

For verified defective, damaged, or incorrect products for which YESOUL is responsible, approved return shipping costs will be covered by YESOUL and no restocking fee will apply.

Nothing in this Return Policy limits your statutory remedies for goods that are faulty, not as described, or otherwise fail to meet applicable legal requirements.

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6. Frequently Asked Questions