Shipping Policy

Delivery Areas

While we strive to deliver to as many locations as possible, there are certain areas within the United Kingdom that we are unable to ship to due to logistical limitations.

Shipping Methods

  • United Kingdom: All orders are shipped via XLC from our warehouse in the United Kingdom.
    In certain cases, we may use alternative carriers to ensure timely delivery.

Processing and Delivery Times

  • Processing Time: Orders are typically processed within 24 hours on business days.
  • Shipping Time: Delivery generally takes 4–14 business days.
  • Total Time: Processing Time + Shipping Time = 5–17 business days.

Tracking Information

Once your order ships, you will receive an email with tracking information. In rare cases, tracking may indicate that a package has been delivered even if it has not been received. If this occurs:

  1. Check if someone else accepted the delivery on your behalf.
  2. Look around the delivery location.

Package Details

For orders shipped within the United Kingdom, all items will be shipped together in one package.

Additional Shipping Fees for Remote Areas

Additional shipping fees may apply to certain remote regions within the United Kingdom. The exact fees are determined by the destination address. If you wish to confirm shipping fees before placing an order, please contact our customer service team. We will calculate the costs based on your postal code and product details, and we will provide detailed explanations and tailored recommendations. Our team will always strive to find the most economical and practical shipping options to help reduce your costs.

Delivery Appointment & Failed Delivery Policy

Delivery Appointment

For customers who purchase T5 Series , our delivery team or local service provider will contact you in advance to schedule a delivery appointment. Once the appointment is confirmed, the delivery team will dispatch your order according to the agreed schedule. Please ensure that you are available at the delivery address during the scheduled appointment.

Failed Delivery Due to Customer Unavailability

If the delivery cannot be completed because no one is available at the delivery address at the agreed appointment time, the delivery team may be unable to complete the delivery and will return with the equipment.

If you wish to reschedule the delivery, an additional redelivery fee of £110 will apply. The redelivery will be arranged after the additional fee has been paid and a new appointment has been confirmed.

Please ensure that you are available at the agreed appointment time to avoid additional charges and delivery delays.

Contact Us

If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer service team. Thank you for choosing to shop with us!